Downloads

Your internal news channel right inside FreeScout: share news, start polls and have important announcements acknowledged!

Turn the default interface into a consistent, on-brand workspace — without writing CSS: your own logo and favicon, seven color areas, light and dark modes!

Design professional email signatures and personalize them automatically for every team member!

Build forms with drag and drop, embed anywhere with two lines of code, receive submissions as tickets — with attachments, spam protection, conditional fields, and sender copies!

Store reusable code snippets right inside FreeScout. Find them by full-text search, organize them by language and tags, and link them to tasks, projects or customers!

Back up your whole FreeScout installation automatically: database, attachments, files and modules in one archive!

MFS Print lets you choose what to leave in or out when you print a conversation (to PDF): internal notes, history and even translations.

Convert emails in a conversation to a note and vice versa, to keep them away from your clients; react to a colleague’s note Slack-reactions-style; add emoji and symbols to replies and notes; and finally get code blocks that fit the screen.

Answer customers without leaving Microsoft Teams. Your agents open FreeScout as a tab, are signed in automatically with their Microsoft 365 account, and get Teams notifications that open the right conversation. On desktop, in the browser, on their phone, and even in Outlook.

Enable S3 storage in FreeScout and store attachments, profile photos and uploads in remote storage!

A standalone module that adds multi-word conversation search to FreeScout, and also finds conversations by meaning. It includes “Similar conversations” suggestions, requires no separate search server and supports keyword search even without an AI key.

An AI assistant for FreeScout that automatically generates draft replies and next-action checklists. It can draw on your FreeScout knowledge base, connected documentation and product sources, with links to relevant references. It can also create Linear, GitHub and Jira issues directly from FreeScout conversations.

Turn FreeScout into AI-powered support wizard and resolve customer requests faster!

Receive eBay buyer questions, reply with images without leaving FreeScout!

Automatically send your Gravity Forms data to your FreeScout Helpdesk!

Integrate FreeScout with Shopify in two clicks!

Build custom wallboards and easily display real-time metrics in a highly visible way!

Add reCAPTCHA to the FreeScout login form, to End-User Portal or restrict user access by IP addresses!

Pin notes to the top of a conversation to make them more visible!

Add cool unique icons to your mailboxes to easily distinguish between them!

Speed up FreeScout search with Meilisearch!

Communicate with your customers via SMS using Twilio!

Let your support agents receive SMS notifications via Twilio or MessageBird!

Let your support agents login via OAuth, Google, Azure, etc!

Enable dark mode in FreeScout!

Embed images into the body of emails sent to customers!

Add checklists to conversations in two clicks!

Add Send & Close button to the reply form!

Add custom signatures to mailboxes and let support agents choose a signature when replying!

Move or remove IMAP message after fetching!

Postpone tickets and put them aside until you need them!

Organize support agents into Teams!

Automatically login to FreeScout from user email notifications!

Connect FreeScout to Jira!

Add custom fields to users!

Enable SAML SSO in Freescout!

Let users control their availability!

Add Sent folder to your mailboxes!

Export conversations into CSV!

Set up a custom homepage or redirect homepage to custom URL!

Remove ‘Powered by FreeScout’ notice from FreeScout widgets!

Manage conversations and cards in Kanban style!

Delete customers with their conversations and delete emails from the mail server!

Know your customers time zone and local time!

Receive instant notifications in Rocket.Chat when a conversation is created, assigned, updated or replied in FreeScout!

@mention users in notes to send them a notification without having to assign the whole conversation!

Add to your mailboxes a folder showing all conversations sorted by date!

Enable warnings when trying to message to a noreply email and block sending auto replies to noreply emails!

Add ticket number in the subject of emails sent to customers!

Schedule your replies to send later!

View customer EDD orders in the Customer Profile pane!

Send auto replies only when your support agents are not working!

Conversations from all your mailboxes in one place!

View all attachments in the sidebar, preview, delete, download attachments as a single archive and search by attachments!

Convert messages sent to your WhatsApp into FreeScout conversations!

Block external images to improve security and prevent unwanted tracking!

Chat live with your customers!

Convert incoming Twitter direct messages into FreeScout conversations!

PGP or SMIME mail signing / encryption.

Convert messages sent to your Telegram Bot into FreeScout conversations!

Convert private messages sent to your Facebook Page into FreeScout conversations!

Create professional self-service help center for customers or supports agents!

Use keyboard shortcuts and save time!

Manage, create, export customers or add custom fields!

Let your customers submit tickets from the End-User Portal or contact form widget.

View customer WooCommerce sales activity in the Customer Profile pane!

Add new formatting buttons to the editor: headers, code, quote, tables, color, etc.

Enable API and webhooks in two clicks!

Enrich customer data by pulling publicly available information!

Add an extra layer of security to user accounts!

Real-time reports on conversations, productivity and customer satisfaction!

Receive instant notifications in Telegram when a conversation is created, assigned, updated or replied in FreeScout.

Automate actions, keep track of aging conversations, send predefined emails and much more!

Let users subscribe other users to conversations!

Create custom folders and organize conversations!

Rebrand FreeScout! Set custom logo, favicon, footer and styles!

Store additional data on conversations in custom fields!

Keep track of time spend on tickets!

Enable push notifications in the FreeScout mobile app!

Translate messages from customers into your own language. Communicate with anyone in any language!

Spam filter that learns from your actions. Say Goodbye to spam messages!

Email integration – update conversations from your email client!

Receive instant notifications in Slack when a conversation is created, assigned, updated or replied in FreeScout.

Let your LDAP users authenticate into FreeScout. Import & synchronize LDAP users.

Tags are a lightweight, flexible, and powerful feature that enables you to categorize conversations.

Let your customers rate your replies via satisfaction ratings and get instant customer’s feedback!

Saved Replies (also called ‘canned responses’) are used to quickly answer common questions. Save time with saved replies!