Spam Filter Module

Spam Filter uses statistical analysis to detect junk messages and learns from your actions.

When you mark a conversation as Spam, Spam Filter blacklists the customer and automatically places all future conversations from this customer to the spam folder.

When you move a conversation out of the spam folder, customer will be removed from the blacklist.

You can also remove customer from the blacklist via customer’s dropdown menu:

If you whitelist a customer, messages from this customer will never be marked as spam by the Spam Filter. Whitelists and blacklists of customers are maintained individually for each mailbox.

In “ManageĀ Ā» Spam Filter” you can view and reset Spam Filter “Learning Memory” per mailbox:

Lifetime license for one FreeScout instance
  • Version: 1.0.14
  • Required App Version: 1.5.11
  • License Period: Lifetime
  • Open Source: AGPL-3.0