Tags Module
Tags are a lightweight, flexible, and powerful feature that enables you to categorize conversations.
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Payment Methods: Bank Cards, Robokassa
License: All modules are open-source (AGPL-3.0 license)
Refund Policy: All payments are non-refundable
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Tags are a lightweight, flexible, and powerful feature that enables you to categorize conversations.
Saved Replies (also called ‘canned responses’) are used to quickly answer common questions. Save time with saved replies!
Automate actions, keep track of aging conversations, send predefined emails and much more!
Add ticket number in the subject of emails sent to customers!
Set custom logo and favicon in two clicks!
Let your customers submit tickets from the End-User Portal or contact form widget.
Store additional data on conversations in custom fields!
Real-time reports on conversations, productivity and customer satisfaction!
Create custom folders and organize conversations!
Create professional self-service help center for customers or supports agents!
Enable API and webhooks in two clicks!
Manage, create, export customers or add custom fields!
View all attachments in the sidebar, preview, delete, download attachments as a single archive and search by attachments!
Enable push notifications in the FreeScout mobile app!
Add new formatting buttons to the editor: headers, code, quote, tables, color, etc.
Add to your mailboxes a folder showing all conversations sorted by date!
@mention users in notes to send them a notification without having to assign the whole conversation!
Add Sent folder to your mailboxes!
Let your customers rate your replies via satisfaction ratings and get instant customer’s feedback!
Spam filter that learns from your actions. Say Goodbye to spam messages!
Keep track of time spend on tickets!
Manage conversations and cards in Kanban style!
Chat live with your customers!
Conversations from all your mailboxes in one place!
Remove ‘Powered by FreeScout’ notice from FreeScout widgets!
Add an extra layer of security to user accounts!
Enable dark mode in FreeScout!
Organize support agents into Teams!
Send auto replies only when your support agents are not working!
Add Send & Close button to the reply form!
Add checklists to conversations in two clicks!
Schedule your replies to send later!
Embed images into the body of emails sent to customers!
Enrich customer data by pulling publicly available information!
Add custom signatures to mailboxes and let support agents choose a signature when replying!
Postpone tickets and put them aside until you need them!
Let users subscribe other users to conversations!
Set up a custom homepage or redirect homepage to custom URL!
Enable warnings when trying to message to a noreply email and block sending auto replies to noreply emails!
Let your LDAP users authenticate into FreeScout. Import & synchronize LDAP users.
Move or remove IMAP message after fetching!
Block external images to improve security and prevent unwanted tracking!
Use keyboard shortcuts and save time!
Export conversations into CSV!
Translate messages from customers into your own language. Communicate with anyone in any language!
Email integration – update conversations from your email client!
Delete customers with their conversations and delete emails from the mail server!
Pin notes to the top of a conversation to make them more visible!
Receive instant notifications in Slack when a conversation is created, assigned, updated or replied in FreeScout.
Add custom fields to users!
Know your customers time zone and local time!
Automatically login to FreeScout from user email notifications!
Add cool unique icons to your mailboxes to easily distinguish between them!
Convert messages sent to your WhatsApp into FreeScout conversations!
Let users control their availability!
Receive instant notifications in Telegram when a conversation is created, assigned, updated or replied in FreeScout.
Let your support agents login via OAuth, Google, Azure, etc!
Convert messages sent to your Telegram Bot into FreeScout conversations!
Enable SAML SSO in Freescout!
View customer WooCommerce sales activity in the Customer Profile pane!
Convert private messages sent to your Facebook Page into FreeScout conversations!
Add reCAPTCHA to the FreeScout login form, to End-User Portal or restrict user access by IP addresses!
PGP or SMIME mail signing / encryption.
Build custom wallboards and easily display real-time metrics in a highly visible way!
Speed up FreeScout search with Meilisearch!
Connect FreeScout to Jira!
Receive instant notifications in Rocket.Chat when a conversation is created, assigned, updated or replied in FreeScout!
Communicate with your customers via SMS using Twilio!
View customer EDD orders in the Customer Profile pane!
Let your support agents receive SMS notifications via Twilio or MessageBird!
Convert incoming Twitter direct messages into FreeScout conversations!