Saved Replies Module
Saved Replies (also called ‘canned responses’) are used to quickly answer common questions. Save time with saved replies!
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Payment Methods: Bank Cards, PayPal, Amazon Pay, Wire Transfer
License: All modules are open-source (AGPL-3.0 license)
Refund Policy: All payments are non-refundable
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Tags Module
Tags are a lightweight, flexible, and powerful feature that enables you to categorize conversations.
Workflows Module
Automate actions, keep track of aging conversations, send predefined emails and much more!
Satisfaction Ratings Module
Let your customers rate your replies via satisfaction ratings and get instant customer’s feedback!
Custom Folders Module
Create custom folders and organize conversations!
Custom Fields Module
Store additional data on conversations in custom fields!
Customization Module
Set custom logo and favicon in two clicks!
Reports Module
Real-time reports on conversations, productivity and customer satisfaction!
Spam Filter Module
Spam filter that learns from your actions. Say Goodbye to spam messages!
Mobile Notifications Module
Enable push notifications in the FreeScout mobile app!
End-User Portal Module
Let your customers submit tickets from the End-User Portal or contact form widget.
Extended Editor Module
Add formatting buttons to the editor: headers, code, quote, etc.
Customers Management (CRM) Module
Manage, create, export customers or add custom fields!
API & Webhooks Module
Enable API and webhooks in two clicks!
Time Tracking Module
Keep track of time spend on tickets!
LDAP Integration Module
Let your LDAP users authenticate into FreeScout. Import & synchronize LDAP users.
Knowledge Base Module
Create professional self-service help center for customers or supports agents!
Email Commands Module
Email integration – update conversations from your email client!
Slack Integration Module
Receive instant notifications in Slack when a conversation is created, assigned, updated or replied in FreeScout.
Followers Module
Let users subscribe other users to conversations!
Customer Data Enrichment Module
Enrich customer data by pulling publicly available information!
Two-Factor Authentication Module
Add an extra layer of security to user accounts!
Extended Attachments Module
View conversation attachments in the sidebar, download attachments as a single archive and perform search by attachments!
Ticket Number Module
Add ticket number in the subject of emails sent to customers!
Chat Module
Chat live with your customers!
Ticket Translator Module
Translate messages from customers into your own language. Communicate with anyone in any language!
Global Mailbox Module
Conversations from all your mailboxes in one place!
Block External Images Module
Block external images to improve security and prevent unwanted tracking!
Keyboard Shortcuts Module
Use keyboard shortcuts and save time!
Inbox Module
Add to your mailboxes a folder showing all conversations sorted by date!
Send Later Module
Schedule your replies to send later!
Telegram Notifications Module
Receive instant notifications in Telegram when a conversation is created, assigned, updated or replied in FreeScout.
Mentions Module
@mention users in notes to send them a notification without having to assign the whole conversation!
Office Hours Module
Send auto replies only when your support agents are not working!
WooCommerce Integration Module
View customer WooCommerce sales activity in the Customer Profile pane!
Noreply Emails Module
Enable warnings when trying to message to a noreply email and block sending auto replies to noreply emails!
Mail Signing & Encryption Module
PGP or SMIME mail signing / encryption.
Facebook Integration Module
Convert private messages sent to your Facebook Page into FreeScout conversations!
WhatsApp Integration Module
Convert messages sent to your WhatsApp into FreeScout conversations!
Telegram Integration Module
Convert messages sent to your Telegram Bot into FreeScout conversations!
Twitter Integration Module
Convert incoming Twitter direct messages into FreeScout conversations!
Easy Digital Downloads Module
View customer EDD orders in the Customer Profile pane!
Sender Time Zone Module
Know your customers time zone and local time!
Rocket.Chat Notifications Module
Receive instant notifications in Rocket.Chat when a conversation is created, assigned, updated or replied in FreeScout!