FreeScout Modules

Tags are a lightweight, flexible, and powerful feature that enables you to categorize conversations.

Saved Replies (also called ‘canned responses’) are used to quickly answer common questions. Save time with saved replies!

Automate actions, keep track of aging conversations, send predefined emails and much more!

Set custom logo and favicon in two clicks!

Add ticket number in the subject of emails sent to customers!

Store additional data on conversations in custom fields!

Let your customers submit tickets from the End-User Portal or contact form widget.

Create custom folders and organize conversations!

Real-time reports on conversations, productivity and customer satisfaction!

Create professional self-service help center for customers or supports agents!

Enable push notifications in the FreeScout mobile app!

Manage, create, export customers or add custom fields!

Let your customers rate your replies via satisfaction ratings and get instant customer’s feedback!

Enable API and webhooks in two clicks!

Add new formatting buttons to the editor: headers, code, quote, tables, color, etc.

View conversation attachments in the sidebar, download attachments as a single archive and perform search by attachments!

Spam filter that learns from your actions. Say Goodbye to spam messages!

Add to your mailboxes a folder showing all conversations sorted by date!

Keep track of time spend on tickets!

@mention users in notes to send them a notification without having to assign the whole conversation!

Conversations from all your mailboxes in one place!

Chat live with your customers!

Manage conversations and cards in Kanban style!

Add an extra layer of security to user accounts!

Enrich customer data by pulling publicly available information!

Let your LDAP users authenticate into FreeScout. Import & synchronize LDAP users.

Send auto replies only when your support agents are not working!

Let users subscribe other users to conversations!

Add Sent folder to your mailboxes!

Email integration – update conversations from your email client!

Schedule your replies to send later!

Remove ‘Powered by FreeScout’ notice from FreeScout widgets!

Receive instant notifications in Slack when a conversation is created, assigned, updated or replied in FreeScout.

Enable warnings when trying to message to a noreply email and block sending auto replies to noreply emails!

Block external images to improve security and prevent unwanted tracking!

Use keyboard shortcuts and save time!

Translate messages from customers into your own language. Communicate with anyone in any language!

Set up a custom homepage or redirect homepage to custom URL!

Delete customers with their conversations and delete emails from the mail server!

Know your customers time zone and local time!

Receive instant notifications in Telegram when a conversation is created, assigned, updated or replied in FreeScout.

Export conversations into CSV!

Convert messages sent to your WhatsApp into FreeScout conversations!

Organize support agents into Teams!

Postpone tickets and put them aside until you need them!

View customer WooCommerce sales activity in the Customer Profile pane!

Convert messages sent to your Telegram Bot into FreeScout conversations!

Let users control their availability!

Move or remove IMAP message after fetching!

Automatically login to FreeScout from user email notifications!

PGP or SMIME mail signing / encryption.

Add custom signatures to mailboxes and let support agents choose a signature when replying!

Add custom fields to users!

Convert private messages sent to your Facebook Page into FreeScout conversations!

Enable SAML SSO in Freescout!

Add Send & Close button to the reply form!

Enable dark mode in FreeScout!

Receive instant notifications in Rocket.Chat when a conversation is created, assigned, updated or replied in FreeScout!

View customer EDD orders in the Customer Profile pane!

Convert incoming Twitter direct messages into FreeScout conversations!

Embed images into the body of emails sent to customers!

Add checklists to conversations in two clicks!

Connect FreeScout to Jira!

Let your support agents login via OAuth, Google, Azure, etc!