FreeScout Modules

Tags are a lightweight, flexible, and powerful feature that enables you to categorize conversations.

Saved Replies (also called ‘canned responses’) are used to quickly answer common questions. Save time with saved replies!

Automate actions, keep track of aging conversations, send predefined emails and much more!

Add ticket number in the subject of emails sent to customers!

Let your customers submit tickets from the End-User Portal or contact form widget.

Set custom logo and favicon in two clicks!

Store additional data on conversations in custom fields!

Real-time reports on conversations, productivity and customer satisfaction!

Create custom folders and organize conversations!

Enable API and webhooks in two clicks!

Create professional self-service help center for customers or supports agents!

View all attachments in the sidebar, preview, delete, download attachments as a single archive and search by attachments!

Manage, create, export customers or add custom fields!

Enable push notifications in the FreeScout mobile app!

Add to your mailboxes a folder showing all conversations sorted by date!

Add new formatting buttons to the editor: headers, code, quote, tables, color, etc.

@mention users in notes to send them a notification without having to assign the whole conversation!

Add Sent folder to your mailboxes!

Spam filter that learns from your actions. Say Goodbye to spam messages!

Manage conversations and cards in Kanban style!

Keep track of time spend on tickets!

Let your customers rate your replies via satisfaction ratings and get instant customer’s feedback!

Add Send & Close button to the reply form!

Enable dark mode in FreeScout!

Conversations from all your mailboxes in one place!

Embed images into the body of emails sent to customers!

Remove ‘Powered by FreeScout’ notice from FreeScout widgets!

Organize support agents into Teams!

Add checklists to conversations in two clicks!

Add an extra layer of security to user accounts!

Add custom signatures to mailboxes and let support agents choose a signature when replying!

Chat live with your customers!

Send auto replies only when your support agents are not working!

Schedule your replies to send later!

Postpone tickets and put them aside until you need them!

Move or remove IMAP message after fetching!

Pin notes to the top of a conversation to make them more visible!

Set up a custom homepage or redirect homepage to custom URL!

Enrich customer data by pulling publicly available information!

Enable warnings when trying to message to a noreply email and block sending auto replies to noreply emails!

Let users subscribe other users to conversations!

Export conversations into CSV!

Block external images to improve security and prevent unwanted tracking!

Use keyboard shortcuts and save time!

Add custom fields to users!

Delete customers with their conversations and delete emails from the mail server!

Translate messages from customers into your own language. Communicate with anyone in any language!

Let your support agents login via OAuth, Google, Azure, etc!

Let your LDAP users authenticate into FreeScout. Import & synchronize LDAP users.

Add cool unique icons to your mailboxes to easily distinguish between them!

Build custom wallboards and easily display real-time metrics in a highly visible way!

Automatically login to FreeScout from user email notifications!

Know your customers time zone and local time!

Email integration – update conversations from your email client!

Receive instant notifications in Slack when a conversation is created, assigned, updated or replied in FreeScout.

Let users control their availability!

Convert messages sent to your WhatsApp into FreeScout conversations!

Receive instant notifications in Telegram when a conversation is created, assigned, updated or replied in FreeScout.

Enable SAML SSO in Freescout!

Add reCAPTCHA to the FreeScout login form, to End-User Portal or restrict user access by IP addresses!

Convert messages sent to your Telegram Bot into FreeScout conversations!

Speed up FreeScout search with Meilisearch!

View customer WooCommerce sales activity in the Customer Profile pane!

PGP or SMIME mail signing / encryption.

Convert private messages sent to your Facebook Page into FreeScout conversations!

Connect FreeScout to Jira!

Communicate with your customers via SMS using Twilio!

Receive instant notifications in Rocket.Chat when a conversation is created, assigned, updated or replied in FreeScout!

View customer EDD orders in the Customer Profile pane!

Let your support agents receive SMS notifications via Twilio or MessageBird!

Convert incoming Twitter direct messages into FreeScout conversations!