FreeScout Modules

Tags are a lightweight, flexible, and powerful feature that enables you to categorize conversations.

Saved Replies (also called ‘canned responses’) are used to quickly answer common questions. Save time with saved replies!

Automate actions, keep track of aging conversations, send predefined emails and much more!

Add ticket number in the subject of emails sent to customers!

Set custom logo and favicon in two clicks!

Let your customers submit tickets from the End-User Portal or contact form widget.

Store additional data on conversations in custom fields!

Create custom folders and organize conversations!

Real-time reports on conversations, productivity and customer satisfaction!

Create professional self-service help center for customers or supports agents!

Manage, create, export customers or add custom fields!

Enable API and webhooks in two clicks!

Enable push notifications in the FreeScout mobile app!

Add new formatting buttons to the editor: headers, code, quote, tables, color, etc.

View all attachments in the sidebar, preview, delete, download attachments as a single archive and search by attachments!

Add to your mailboxes a folder showing all conversations sorted by date!

Let your customers rate your replies via satisfaction ratings and get instant customer’s feedback!

@mention users in notes to send them a notification without having to assign the whole conversation!

Keep track of time spend on tickets!

Spam filter that learns from your actions. Say Goodbye to spam messages!

Add Sent folder to your mailboxes!

Manage conversations and cards in Kanban style!

Conversations from all your mailboxes in one place!

Chat live with your customers!

Send auto replies only when your support agents are not working!

Remove ‘Powered by FreeScout’ notice from FreeScout widgets!

Add an extra layer of security to user accounts!

Enrich customer data by pulling publicly available information!

Schedule your replies to send later!

Let users subscribe other users to conversations!

Let your LDAP users authenticate into FreeScout. Import & synchronize LDAP users.

Organize support agents into Teams!

Enable dark mode in FreeScout!

Enable warnings when trying to message to a noreply email and block sending auto replies to noreply emails!

Set up a custom homepage or redirect homepage to custom URL!

Add checklists to conversations in two clicks!

Add Send & Close button to the reply form!

Block external images to improve security and prevent unwanted tracking!

Email integration – update conversations from your email client!

Embed images into the body of emails sent to customers!

Add custom signatures to mailboxes and let support agents choose a signature when replying!

Postpone tickets and put them aside until you need them!

Use keyboard shortcuts and save time!

Receive instant notifications in Slack when a conversation is created, assigned, updated or replied in FreeScout.

Translate messages from customers into your own language. Communicate with anyone in any language!

Delete customers with their conversations and delete emails from the mail server!

Export conversations into CSV!

Move or remove IMAP message after fetching!

Know your customers time zone and local time!

Convert messages sent to your WhatsApp into FreeScout conversations!

Receive instant notifications in Telegram when a conversation is created, assigned, updated or replied in FreeScout.

Add custom fields to users!

Automatically login to FreeScout from user email notifications!

Let users control their availability!

Convert messages sent to your Telegram Bot into FreeScout conversations!

View customer WooCommerce sales activity in the Customer Profile pane!

Enable SAML SSO in Freescout!

Add cool unique icons to your mailboxes to easily distinguish between them!

Let your support agents login via OAuth, Google, Azure, etc!

Pin notes to the top of a conversation to make them more visible!

Convert private messages sent to your Facebook Page into FreeScout conversations!

PGP or SMIME mail signing / encryption.

Receive instant notifications in Rocket.Chat when a conversation is created, assigned, updated or replied in FreeScout!

Connect FreeScout to Jira!

View customer EDD orders in the Customer Profile pane!

Convert incoming Twitter direct messages into FreeScout conversations!

Speed up FreeScout search with Meilisearch!

Let your support agents receive SMS notifications via Twilio or MessageBird!

Communicate with your customers via SMS using Twilio!