FreeScout Modules

Tags are a lightweight, flexible, and powerful feature that enables you to categorize conversations.

Saved Replies (also called ‘canned responses’) are used to quickly answer common questions. Save time with saved replies!

Automate actions, keep track of aging conversations, send predefined emails and much more!

Add ticket number in the subject of emails sent to customers!

Set custom logo and favicon in two clicks!

Let your customers submit tickets from the End-User Portal or contact form widget.

Store additional data on conversations in custom fields!

Create custom folders and organize conversations!

Real-time reports on conversations, productivity and customer satisfaction!

Create professional self-service help center for customers or supports agents!

Manage, create, export customers or add custom fields!

Enable API and webhooks in two clicks!

Enable push notifications in the FreeScout mobile app!

Let your customers rate your replies via satisfaction ratings and get instant customer’s feedback!

Add new formatting buttons to the editor: headers, code, quote, tables, color, etc.

View conversation attachments in the sidebar, download attachments as a single archive and perform search by attachments!

Spam filter that learns from your actions. Say Goodbye to spam messages!

Add to your mailboxes a folder showing all conversations sorted by date!

@mention users in notes to send them a notification without having to assign the whole conversation!

Keep track of time spend on tickets!

Manage conversations and cards in Kanban style!

Conversations from all your mailboxes in one place!

Chat live with your customers!

Add an extra layer of security to user accounts!

Add Sent folder to your mailboxes!

Enrich customer data by pulling publicly available information!

Send auto replies only when your support agents are not working!

Let users subscribe other users to conversations!

Let your LDAP users authenticate into FreeScout. Import & synchronize LDAP users.

Remove ‘Powered by FreeScout’ notice from FreeScout widgets!

Schedule your replies to send later!

Email integration – update conversations from your email client!

Enable warnings when trying to message to a noreply email and block sending auto replies to noreply emails!

Receive instant notifications in Slack when a conversation is created, assigned, updated or replied in FreeScout.

Block external images to improve security and prevent unwanted tracking!

Set up a custom homepage or redirect homepage to custom URL!

Use keyboard shortcuts and save time!

Translate messages from customers into your own language. Communicate with anyone in any language!

Organize support agents into Teams!

Delete customers with their conversations and delete emails from the mail server!

Export conversations into CSV!

Know your customers time zone and local time!

Postpone tickets and put them aside until you need them!

Receive instant notifications in Telegram when a conversation is created, assigned, updated or replied in FreeScout.

Convert messages sent to your WhatsApp into FreeScout conversations!

Add custom signatures to mailboxes and let support agents choose a signature when replying!

Enable dark mode in FreeScout!

Move or remove IMAP message after fetching!

Add Send & Close button to the reply form!

Add checklists to conversations in two clicks!

Automatically login to FreeScout from user email notifications!

View customer WooCommerce sales activity in the Customer Profile pane!

Let users control their availability!

Embed images into the body of emails sent to customers!

Convert messages sent to your Telegram Bot into FreeScout conversations!

Add custom fields to users!

PGP or SMIME mail signing / encryption.

Convert private messages sent to your Facebook Page into FreeScout conversations!

Enable SAML SSO in Freescout!

Receive instant notifications in Rocket.Chat when a conversation is created, assigned, updated or replied in FreeScout!

Convert incoming Twitter direct messages into FreeScout conversations!

Let your support agents login via OAuth, Google, Azure, etc!

View customer EDD orders in the Customer Profile pane!

Connect FreeScout to Jira!

Let your support agents receive SMS notifications!