Saved Replies Module
Saved Replies (also called ‘canned responses’) are used to quickly answer common questions. Save time with saved replies!
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Payment Methods: Bank Cards, PayPal, Amazon Pay, Wire Transfer
License: All modules are open-source (AGPL-3.0 license)
Refund Policy: All payments are non-refundable
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Tags Module
Tags are a lightweight, flexible, and powerful feature that enables you to categorize conversations.
Workflows Module
Automate actions, keep track of aging conversations, send predefined emails and much more!
Satisfaction Ratings Module
Customer satisfaction ratings allow your customers to rate your replies. Get instant customer’s feedback with Satisfaction Ratings!
Custom Folders Module
Create custom folders and organize conversations!
Custom Fields Module
Store additional data on conversations in custom fields!
Customization Module
Set custom logo and favicon in two clicks!
Spam Filter Module
Spam filter that learns from your actions. Say Goodbye to spam messages!
Reports Module
Real-time reports on conversations, productivity and customer satisfaction!
Mobile Notifications Module
Enable push notifications in the FreeScout mobile app!
End-User Portal Module
Let your customers submit tickets from the End-User Portal or contact form widget.
LDAP Integration Module
Let your LDAP users authenticate into FreeScout. Import & synchronize LDAP users.
Email Commands Module
Email integration – update conversations from your email client!
Extended Editor Module
Add formatting buttons to the editor: headers, code, quote, etc.
Time Tracking Module
Keep track of time spend on tickets!
API & Webhooks Module
Enable API and webhooks in two clicks!
Customers Management (CRM) Module
Manage, create, export customers or add custom fields!
Slack Integration Module
Receive instant notifications in Slack when a conversation is created, assigned, updated or replied in FreeScout.
Followers Module
Let users subscribe other users to conversations!
Knowledge Base Module
Create professional self-service help center for customers or supports agents!
Customer Data Enrichment Module
Enrich customer data by pulling publicly available information!
Two-Factor Authentication Module
Add an extra layer of security to user accounts!
Ticket Translator Module
Translate messages from customers into your own language. Communicate with anyone in any language!
Chat Module
Chat live with your customers!
Keyboard Shortcuts Module
Use keyboard shortcuts and save time!
Telegram Notifications Module
Receive instant notifications in Telegram when a conversation is created, assigned, updated or replied in FreeScout.
Block External Images Module
Block external images to improve security and prevent unwanted tracking!
Extended Attachments Module
View conversation attachments in the sidebar, download attachments as a single archive and perform search by attachments!
WooCommerce Integration Module
View customer WooCommerce sales activity in the Customer Profile pane!
Global Mailbox Module
Conversations from all your mailboxes in one place!
Mail Signing & Encryption Module
PGP or SMIME mail signing / encryption.
Office Hours Module
Send auto replies only when your support agents are not working!
Facebook Integration Module
Convert private messages sent to your Facebook Page into FreeScout conversations!
WhatsApp Integration Module
Convert messages sent to your WhatsApp into FreeScout conversations!
Twitter Integration Module
Convert incoming Twitter direct messages into FreeScout conversations!
Telegram Integration Module
Convert messages sent to your Telegram Bot into FreeScout conversations!
Easy Digital Downloads Module
View customer EDD orders in the Customer Profile pane!
Send Later Module
Schedule your replies to send later!