Saved Replies Module
Saved Replies (also called ‘canned responses’) are used to quickly answer common questions. Save time with saved replies!
More modules coming soon…
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Tags Module
Tags are a lightweight, flexible, and powerful feature that enables you to categorize conversations.
Satisfaction Ratings Module
Customer satisfaction ratings allow your customers to rate your replies. Get instant customer’s feedback with Satisfaction Ratings!
LDAP Integration Module
Let your LDAP users authenticate into FreeScout. Import & synchronize LDAP users.
Email Commands Module
Email integration – update conversations from your email client!
Slack Integration Module
Receive instant notifications in Slack when a conversation is created, assigned, updated or replied in FreeScout.