FreeScout Modules

Tags are a lightweight, flexible, and powerful feature that enables you to categorize conversations.

Saved Replies (also called ‘canned responses’) are used to quickly answer common questions. Save time with saved replies!

Automate actions, keep track of aging conversations, send predefined emails and much more!

Set custom logo and favicon in two clicks!

Create custom folders and organize conversations!

Store additional data on conversations in custom fields!

Add ticket number in the subject of emails sent to customers!

Let your customers submit tickets from the End-User Portal or contact form widget.

Real-time reports on conversations, productivity and customer satisfaction!

Create professional self-service help center for customers or supports agents!

Let your customers rate your replies via satisfaction ratings and get instant customer’s feedback!

Enable push notifications in the FreeScout mobile app!

Manage, create, export customers or add custom fields!

Enable API and webhooks in two clicks!

Add new formatting buttons to the editor: headers, code, quote, tables, color, etc.

Spam filter that learns from your actions. Say Goodbye to spam messages!

View conversation attachments in the sidebar, download attachments as a single archive and perform search by attachments!

Keep track of time spend on tickets!

Add to your mailboxes a folder showing all conversations sorted by date!

@mention users in notes to send them a notification without having to assign the whole conversation!

Conversations from all your mailboxes in one place!

Chat live with your customers!

Manage conversations and cards in Kanban style!

Let your LDAP users authenticate into FreeScout. Import & synchronize LDAP users.

Enrich customer data by pulling publicly available information!

Add an extra layer of security to user accounts!

Let users subscribe other users to conversations!

Send auto replies only when your support agents are not working!

Email integration – update conversations from your email client!

Receive instant notifications in Slack when a conversation is created, assigned, updated or replied in FreeScout.

Schedule your replies to send later!

Remove ‘Powered by FreeScout’ notice from FreeScout widgets!

Block external images to improve security and prevent unwanted tracking!

Enable warnings when trying to message to a noreply email and block sending auto replies to noreply emails!

Add Sent folder to your mailboxes!

Use keyboard shortcuts and save time!

Translate messages from customers into your own language. Communicate with anyone in any language!

Set up a custom homepage or redirect homepage to custom URL!

Delete customers along with their conversations to comply with GDPR!

Receive instant notifications in Telegram when a conversation is created, assigned, updated or replied in FreeScout.

Know your customers time zone and local time!

Export conversations into CSV!

Convert messages sent to your WhatsApp into FreeScout conversations!

View customer WooCommerce sales activity in the Customer Profile pane!

Convert messages sent to your Telegram Bot into FreeScout conversations!

PGP or SMIME mail signing / encryption.

Organize support agents into Teams!

Convert private messages sent to your Facebook Page into FreeScout conversations!

Let users control their availability!

Move or remove IMAP message after fetching!

Postpone tickets and put them aside until you need them!

Add custom fields to users!

Automatically login to FreeScout from user email notifications!

Receive instant notifications in Rocket.Chat when a conversation is created, assigned, updated or replied in FreeScout!

View customer EDD orders in the Customer Profile pane!

Enable SAML SSO in Freescout!

Convert incoming Twitter direct messages into FreeScout conversations!

Add custom signatures to mailboxes and let support agents choose a signature when replying!

Connect FreeScout to Jira!