Email Commands Module

Email commands allow you to update FreeScout conversations from your email client. These commands can only be used when replying to an email notification, email commands will not work when used within the FreeScout interface.

When replying to an email notification, any text entered will be visible to the customer. Use the @note command to add a note, which is visible to your team members only.

Commands

<text> Text with no command is sent as a reply to the customer.
@note Adds an internal note, which is visible to your team members only. It’s not possible to reply to the customer and add a note at the same time.

Parameters: text of the note
Example: @note Thank you for your inquiry

@assign Assign conversation to another user.

Parameters: first name, full name or email of another user
Example: @assign John Doe

@me Assign conversation to yourself.

Parameters: no parameters required

@status Set conversation status.

Parameters: active, pending, closed, spam
Example: @status pending

@active @pending @closed @spam Set conversation status accordingly.

Parameters: no parameters required

@tag Add one or more tags to the conversation (comma separated). Requires Tags module.

Parameters: tag name
Example: @tag bug report, vip

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  • Version: 1.0.3
  • Required App Version: 1.1.7