Loving FreeScout so far. We moved over from Redmine (which we were using as a helpdesk) and our users love the interface and simplicity!
February 14, 2020
Super easy out of the box open-source ticketing. I love Help Scout and now i am the owner of my data and can develop my own modules 😀
February 6, 2020
Joris Stolker
One aspect of Freescout which we appreciate very much coming from a very top heavy and overbuilt system is how light Freescout is on server and browser resources. Freescout is the only open source helpdesk written in PHP and simple enough to administer for a small business. The other open source solutions are either hideous and ugly or so overwrought that installing and maintaining a working install would almost require hiring another server admin with specialised knowledge.
December 20, 2019
Alec Kinnear
Thank you for developing this application on AGPL. It is much easier to use than other open source solutions. It is really wonderful. It will help my association. I am working to improve French translation, I hope I push it soon!
December 19, 2019
Zatalyz
We just installed FreeScout and it is a life-saver. Thank you so much! We’ll be purchasing some modules and looking forward to further integrations.
November 24, 2019
John Lund
Very easy to install, very easy to configure, very easy to use – similar to Help Scout. I discovered FreeScout on AlternativeTo where I was looking for a replacement of Freshdesk. Very surprised to discover this one! I used to use Help Scout when it was free and very existed by this open source project. Very similar to Help Scout so it was a question of minutes for me to configure and use the application… Can’t wait to see what is next for this app.
June 21, 2019
Frederic Sune
This is only great open source alternative for HelpScout. Using this for events and collaboration between teams for small projects. Indeed its very good option compared to paid services if you want to keep an archive of your data forever and prevent data access by service provider.
June 11, 2019
MU DOT MY PLT
Our team has been using FreeScout for the past month or so and it has been great! We came from no helpdesk solution since we have a Free/Open Source requirement for our project stack.
April 29, 2019
Tarek Loubani
I just want to say we have been using FreeScout for a few weeks now and so far its brilliant. Its been working well. So just want to say thank to the team for this system, its very good… So I look forward to more functionality added and more modules we can use. Thanks, great product.
January 11, 2019
