I’m lead organizing WordCamp Lisboa 2023 and we did set up a FreeScout account. Best thing ever.
Overall I’m super impressed with the software. Now we can add unlimited users, unlimited mailboxes, and make any modifications + custom modules. We might want to fully integrate the support desk with our website and development processes. Win win win!
I wanted to drop you an email to praise you for an excellent product. As a small web design business and needing to keep on top of my client’s requests, I have tried many systems, DeskPro, Freshdesk, OSTicket and Fluent Support. I was about to jump ship to Help Scout when I stumbled across FreeScout. And I am so glad I did. Not only is your offering so very affordable (even with the purchase of some extra modules), but it just works. No fuss, no hassle, just purely designed to be simple but efficient. I can’t see any reason why I will ever change now. And the fact that you’re continuously developing the software is a plus. I’m so pleased, I’ve even written a blog post about it for my client’s to read.
I evaluated a lot of ticket systems for us both hosted and SaaS. FreeScout is just what I was looking for and it seems to hold up to our internal testing. A great plus is the “intuitive” UI that is very similar to a classic email client. That makes is easier for seasoned office workers to get used to the workflows.
I compared about 10 different ticketing solutions, most of them cost at least 15USD per month PER AGENT!!! FreeScout is by far the best solution I found! I was very happy with the setup process in FreeScout itself, and also with the UI, the great functionality, even string translation is possible from within the program! Thanks for your great work!
I want to use this opportunity to thank you so much for creating this awesome software and make it available for free to everyone. In my voluntary work we manage a shared mail address and with 5 persons it was such a big mess before switching to FreeScout. We also had a look at other helpdesk software before we found FreeScout, but the fees per agent always exceeded our yearly budget.
You are just magicians! My boss just can’t believe that an almost free project is so responsive. And bugs and requests are solved so quickly! Thank you very much!
This app has made it incredibly easy for me to manage my departments because it allows all email communication to run through a single platform. The added modules are well worth the price if you decide you need their features and are relatively easy to deploy. The community around the app is also active enough on their GitHub page, so if you are struggling, it won’t feel like you are the only one using the app. For what it costs and can do, I will forever recommend Free Scout…
About a month ago we switched from osTicket to FreeScout and I have to say it has increased our productivity. Keep up the great work. Thank you and I wish you health and success.
You guys are creating a really nice platform and its code is very well written… I really do like the whole thing. In fact being that I have used many ticket systems this one is seriously the most clean and easy to use as well as very versatile and fast with minimal upkeep and requirements.
If you need a help desk that you can self-host then FreeScout is one of the best you can use. It has almost all the features that you can expect from a Zendesk alternative. You just host it somewhere and then start using it. I really liked its interface and the features that it offers. The push notifications are nice and you can have unlimited mailboxes here and assign them to any user you want. So, if you are looking for a free Zendesk ot HelpScout alternative then you are at the right place.
Great tool, great code, great style. We were looking for a free and self-hosted email management tool for a long time and found FreeScout only now. It is a pleasure to work with the unobtrusive yet powerful user interface. This seems to be unique in a market of bloated, old-fashioned or overdone, social media focused and overpriced services, hosted on someone else’s systems. Prices for the modules are ridiculous compared to the great added value.
From a developer standpoint, it’s been a dream to work with FreeScout. We managed to get rid of our Salesforce account this summer, transitioning our support team to use FreeScout with some custom extensions to tie into our backend systems. Really nice developer experience and our team using it has really enjoyed it too. Not bloated, not overloaded with features, but very well thought out.
Congratulations guys on this great app! After a long time searching and testing a lot of apps/plugins to give my users a great Customer Support, I’m glad I found FreeScout. Well done guys, looking forward to more awesome features and modules.
Excellent Tool! It is a tool that allows you to easily manage and operate support cases, they have been growing in functionalities. It allows you to grow at a business level by optimally managing technology resources, easy use and adaptation of operators. The tool has been improving day by day, it seems to me a very good option for growth.
FreeScout is an open source app written in PHP. It took less than an hour for us to download FreeScout and have it running on our own servers. We’ve been very happy with our move to FreeScout. The product is extremely solid. The developer is very responsive and handles many issues in public on Github. If you are a web design agency and take customer support tickets, I’d seriously consider FreeScout. Yes, it does require a little setup and maintenance. But overall, FreeScout an affordable and reliable alternative to some of the high-priced, closed-source platforms.
I love this software. We needed something free and robust for a large group of 100s of volunteers that sprung up to help tackling a big problem related to COVID-19, and you guys saved our butt. It’s been working great so far, and has just the right number of features.
Loving FreeScout so far. We moved over from Redmine (which we were using as a helpdesk) and our users love the interface and simplicity!
Super easy out of the box open-source ticketing. I love FreeScout and now i am the owner of my data and can develop my own modules 😀
One aspect of Freescout which we appreciate very much coming from a very top heavy and overbuilt system is how light Freescout is on server and browser resources. Freescout is the only open source helpdesk written in PHP and simple enough to administer for a small business. The other open source solutions are either hideous and ugly or so overwrought that installing and maintaining a working install would almost require hiring another server admin with specialised knowledge.
Thank you for developing this application on AGPL. It is much easier to use than other open source solutions. It is really wonderful. It will help my association. I am working to improve French translation, I hope I push it soon!
We just installed FreeScout and it is a life-saver. Thank you so much! We’ll be purchasing some modules and looking forward to further integrations.
Very easy to install, very easy to configure, very easy to use – similar to Help Scout. I discovered FreeScout on AlternativeTo where I was looking for a replacement of Freshdesk. Very surprised to discover this one! I used to use Help Scout when it was free and very existed by this open source project. Very similar to Help Scout so it was a question of minutes for me to configure and use the application… Can’t wait to see what is next for this app.
This is only great open source alternative for HelpScout. Using this for events and collaboration between teams for small projects. Indeed its very good option compared to paid services if you want to keep an archive of your data forever and prevent data access by service provider.
Our team has been using FreeScout for the past month or so and it has been great! We came from no helpdesk solution since we have a Free/Open Source requirement for our project stack.
I just want to say we have been using FreeScout for a few weeks now and so far its brilliant. Its been working well. So just want to say thank to the team for this system, its very good… So I look forward to more functionality added and more modules we can use. Thanks, great product.