About a month ago we switched from osTicket to FreeScout and I have to say it has increased our productivity. Keep up the great work. Thank you and I wish you health and success.
January 3, 2022
You guys are creating a really nice platform and its code is very well written… I really do like the whole thing. In fact being that I have used many ticket systems this one is seriously the most clean and easy to use as well as very versatile and fast with minimal upkeep and requirements.
April 25, 2021
The Nerd Squad, LLC
If you need a help desk that you can self-host then FreeScout is one of the best you can use. It has almost all the features that you can expect from a Zendesk alternative. You just host it somewhere and then start using it. I really liked its interface and the features that it offers. The push notifications are nice and you can have unlimited mailboxes here and assign them to any user you want. So, if you are looking for a free Zendesk ot HelpScout alternative then you are at the right place.
March 10, 2021
Mohammad Suleman
Great tool, great code, great style. We were looking for a free and self-hosted email management tool for a long time and found FreeScout only now. It is a pleasure to work with the unobtrusive yet powerful user interface. This seems to be unique in a market of bloated, old-fashioned or overdone, social media focused and overpriced services, hosted on someone else’s systems. Prices for the modules are ridiculous compared to the great added value.
January 28, 2021
Endoflevelboss
From a developer standpoint, it’s been a dream to work with FreeScout. We managed to get rid of our Salesforce account this summer, transitioning our support team to use FreeScout with some custom extensions to tie into our backend systems. Really nice developer experience and our team using it has really enjoyed it too. Not bloated, not overloaded with features, but very well thought out.
November 7, 2020
Manely Dave
Congratulations guys on this great app! After a long time searching and testing a lot of apps/plugins to give my users a great Customer Support, I’m glad I found FreeScout. Well done guys, looking forward to more awesome features and modules.
October 9, 2020
Diguinho
Excellent Tool! It is a tool that allows you to easily manage and operate support cases, they have been growing in functionalities. It allows you to grow at a business level by optimally managing technology resources, easy use and adaptation of operators. The tool has been improving day by day, it seems to me a very good option for growth.
September 1, 2020
Jessica V
GHL Hoteles
FreeScout is an open source app written in PHP. It took less than an hour for us to download FreeScout and have it running on our own servers. We’ve been very happy with our move to FreeScout. The product is extremely solid. The developer is very responsive and handles many issues in public on Github. If you are a web design agency and take customer support tickets, I’d seriously consider FreeScout. Yes, it does require a little setup and maintenance. But overall, FreeScout an affordable and reliable alternative to some of the high-priced, closed-source platforms.
May 17, 2020
Steve Burge
I love this software. We needed something free and robust for a large group of 100s of volunteers that sprung up to help tackling a big problem related to COVID-19, and you guys saved our butt. It’s been working great so far, and has just the right number of features.
April 10, 2020
Daniel Taylor
Loving FreeScout so far. We moved over from Redmine (which we were using as a helpdesk) and our users love the interface and simplicity!
February 14, 2020
Amir Khan
Super easy out of the box open-source ticketing. I love FreeScout and now i am the owner of my data and can develop my own modules 😀
February 6, 2020
Joris Stolker
One aspect of Freescout which we appreciate very much coming from a very top heavy and overbuilt system is how light Freescout is on server and browser resources. Freescout is the only open source helpdesk written in PHP and simple enough to administer for a small business. The other open source solutions are either hideous and ugly or so overwrought that installing and maintaining a working install would almost require hiring another server admin with specialised knowledge.
December 20, 2019
Alec Kinnear
Thank you for developing this application on AGPL. It is much easier to use than other open source solutions. It is really wonderful. It will help my association. I am working to improve French translation, I hope I push it soon!
December 19, 2019
Zatalyz
We just installed FreeScout and it is a life-saver. Thank you so much! We’ll be purchasing some modules and looking forward to further integrations.
November 24, 2019
John Lund
Very easy to install, very easy to configure, very easy to use – similar to Help Scout. I discovered FreeScout on AlternativeTo where I was looking for a replacement of Freshdesk. Very surprised to discover this one! I used to use Help Scout when it was free and very existed by this open source project. Very similar to Help Scout so it was a question of minutes for me to configure and use the application… Can’t wait to see what is next for this app.
June 21, 2019
Frederic Sune
This is only great open source alternative for HelpScout. Using this for events and collaboration between teams for small projects. Indeed its very good option compared to paid services if you want to keep an archive of your data forever and prevent data access by service provider.
June 11, 2019
MU DOT MY PLT
Our team has been using FreeScout for the past month or so and it has been great! We came from no helpdesk solution since we have a Free/Open Source requirement for our project stack.
April 29, 2019
Tarek Loubani
I just want to say we have been using FreeScout for a few weeks now and so far its brilliant. Its been working well. So just want to say thank to the team for this system, its very good… So I look forward to more functionality added and more modules we can use. Thanks, great product.
January 11, 2019
