FreeScout is the super lightweight and powerful free open source help desk and shared inbox written in PHP (Laravel framework). It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.
This is only great open source alternative for HelpScout. Using this for events and collaboration between teams for small projects. Indeed its very good option compared to paid services if you want to keep an archive of your data forever and prevent data access by service provider.
I compared about 10 different ticketing solutions, most of them cost at least 15USD per month PER AGENT!!! FreeScout is by far the best solution I found! I was very happy with the setup process in FreeScout itself, and also with the UI, the great functionality, even string translation is possible from within the program! Thanks for your great work!
