FreeScout is the super lightweight and powerful free open source help desk and shared inbox written in PHP (Laravel framework). It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.
From a developer standpoint, it’s been a dream to work with FreeScout. We managed to get rid of our Salesforce account this summer, transitioning our support team to use FreeScout with some custom extensions to tie into our backend systems. Really nice developer experience and our team using it has really enjoyed it too. Not bloated, not overloaded with features, but very well thought out.
I want to use this opportunity to thank you so much for creating this awesome software and make it available for free to everyone. In my voluntary work we manage a shared mail address and with 5 persons it was such a big mess before switching to FreeScout. We also had a look at other helpdesk software before we found FreeScout, but the fees per agent always exceeded our yearly budget.
