Free self-hosted Zendesk & Help Scout alternative

FreeScout Helpdesk

FreeScout is the super lightweight free open source help desk and shared inbox written in PHP7 (Laravel 5.5 framework). It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.

Production Ready!

FreeScout is the perfect helpdesk solution for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout. FreeScout is a pure PHP/MySQL application, so it can be easily deployed even on a shared hosting.

No limitations on the number of users, tickets, etc.
100% Mobile-friendly.
Multilingual (English, French, Italian, Portuguese, Russian, Dutch, German, Spanish, Swedish).
Seamless email integration.
Web installer & updater.
Starred conversations.
Push notifications.
Following a conversation.
Auto reply.
Saved replies.
Notes.
Email commands.
Forwarding conversations.
Moving conversations between mailboxes.
Phone conversations.
Sending new conversations to multiple recipients at once.
Pasting screenshots from the clipboard into the reply area.
Satisfaction Ratings.
Configuring notifications on a per user basis.
Open tracking.
Tags.
Editing / hiding threads.
LDAP integration.
Search.
Spam filter.
Slack integration.
Translating tickets.
Time tracking.
Custom fields.
White-labeling.
Custom folders.
Workflows & SLA.
Telegram Notifications.

Need anything else?

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What People Say About FreeScout

Loving FreeScout so far. We moved over from Redmine (which we were using as a helpdesk) and our users love the interface and simplicity!

February 14, 2020

Amir Khan

Our team has been using FreeScout for the past month or so and it has been great! We came from no helpdesk solution since we have a Free/Open Source requirement for our project stack.

April 29, 2019

Tarek Loubani

Glia Free Medical Hardware

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