FreeScout is the super lightweight and powerful free open source help desk and shared inbox written in PHP (Laravel framework). It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.
Very easy to install, very easy to configure, very easy to use – similar to Help Scout. I discovered FreeScout on AlternativeTo where I was looking for a replacement of Freshdesk. Very surprised to discover this one! I used to use Help Scout when it was free and very existed by this open source project. Very similar to Help Scout so it was a question of minutes for me to configure and use the application… Can’t wait to see what is next for this app.
I love this software. We needed something free and robust for a large group of 100s of volunteers that sprung up to help tackling a big problem related to COVID-19, and you guys saved our butt. It’s been working great so far, and has just the right number of features.
