Free self-hosted Zendesk & Help Scout alternative

FreeScout Helpdesk

FreeScout is the super lightweight free open source help desk and shared inbox written in PHP7 (Laravel 5.5 framework). It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.

Production Ready!

FreeScout is the perfect helpdesk solution for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout. FreeScout is a pure open source PHP/MySQL application, so it can be easily deployed even on a shared hosting.

No limitations on the number of users, tickets, etc.
100% Mobile-friendly.
Multilingual (English, French, Italian, Portuguese, Russian, Dutch, German, Spanish, Swedish).
Seamless email integration.
Web installer & updater.
Starred conversations.
Push notifications.
Following a conversation.
Auto replies.
Saved replies.
Notes.
Email commands.
Forwarding conversations.
Merging conversations.
Moving conversations between mailboxes.
Phone conversations.
Sending conversations to multiple recipients at once.
Pasting screenshots from the clipboard into the reply area.
Satisfaction Ratings.
Configuring notifications on a per user basis.
Open tracking.
Tags.
Editing / hiding threads.
LDAP integration.
Search.
Spam filter.
Keyboard shortcuts.
Slack integration.
Translating tickets.
End-User Portal.
Time tracking.
Custom fields.
White-labeling.
Custom folders.
Workflows & SLA.
Telegram Notifications.
Real-time reports.
CRM.
Customer Data Enrichment.
WooCommerce Integration.
API.
Webhooks.

Mobile apps support the same functionality and modules as the web version of your FreeScout installation. Both support agents and administrators can use mobile apps.

Need anything else?

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What People Say About FreeScout

We just installed FreeScout and it is a life-saver. Thank you so much! We’ll be purchasing some modules and looking forward to further integrations.

November 24, 2019

John Lund

JohnLund

I love this software. We needed something free and robust for a large group of 100s of volunteers that sprung up to help tackling a big problem related to COVID-19, and you guys saved our butt. It’s been working great so far, and has just the right number of features.

April 10, 2020

Daniel Taylor

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