Custom Fields Module

Custom Fields is a powerful tool helping to store additional information on conversations, organize and prioritize conversations (this module does not provide custom fields for customers).

There are five supported field types:

  • Dropdown: Classic dropdown list with an option to select one choice.
  • Single line: A traditional textfield.
  • Multi line: A larger text area for longer text.
  • Number: A field allowing to enter only numbers.
  • Date: Date in YYY-mm-dd format.

Only Administrators can add or edit custom fields.

Required fields have to be filled in before sending a reply, adding a note or closing the conversation.

If conversation is moved to another mailbox, custom fields data is not preserved.

Search results can be filtered by custom fields.

Lifetime license for one FreeScout instance
  • Version: 1.0.20
  • Required App Version: 1.8.36
  • License Period: Lifetime
  • Open Source: AGPL-3.0