Custom Fields Module

Custom Fields is a powerful tool helping to store additional information on conversations, organize and prioritize conversations (this module does not provide custom fields for customers).

There are five supported field types:

• Dropdown: Classic dropdown list with an option to select one choice.
• Single line: A traditional textfield.
• Single line tags: A textfield allowing to select multiple items.
• Multi line: A larger text area for longer text.
• Number: A field allowing to enter only numbers.
• Date: Date in YYYY-mm-dd format.

Only Administrators can add or edit custom fields.

Required fields have to be filled in before sending a reply, adding a note or closing the conversation.

If conversation is moved to another mailbox, custom fields data is not preserved.

When merging two conversations custom fields are also merged – empty custom fields in the original conversation are replaced with values from the second.

Search results can be filtered by custom fields.