Chat Module

This module allows to embed a chat on any website and chat live with customers.

Live demo: https://freescout.net/chat-demo/

Chat in combination with Knowledge Base demo (instead of a chat Contact Form can be used): https://freescout.net/knowledge-base-widget-demo/

Chat code can be obtained on the “Chat” page of each mailbox and it can be embedded on any website – WrodPress or any other. Every time you change parameters of the widget, you need to update the code on your website. The color of the messages “bubbles” can’t be changed, they are always blue.

Chat conversations are marked with the corresponding badge.

Passing Customer Data

If you need to pass customer’s data from your website to the widget you can do so via “Visitor” fields:

Visitor name, email and phone number can be passed. No other parameters can be passed as of now.

Chat Operating Hours

When your support agents are not working instead of a chat you can show “Contact Us” form. This feature requires End-User Portal Module providing the “Contact Us” form.

These Operating Hours are applied to the Chat only. If you need to control when auto replies are being sent – see Office Hours module.

Customize Position

You can adjust chat widget position or z-index on your website using CSS. Chat button element is #fsw-btn and chat window element is #fsw-iframe.

Specifics

Messages to customers may be delivered with small delay around 10 seconds. After support agents sends a reply, it can’t be undone – message reaches the customer via the chat anyway.

White-labeling (removal of “Powered by”) of the widget is not possible.

“Powered by FreeScout” notice can be removed using Widgets White-Labeling Module.

Troubleshooting

If you are receiving “…sameorigin…” error in your browser when embedding the widget, check your server configuration.