End-User Portal Module

This module provides a fully equipped End-User Portal which allows customers to submit tickets, log in by email, view their tickets and reply to tickets. You can also add Contact Form Widget to your website.

Submitting Tickets

“Submit a Ticket” form form creates a ticket directly in the database (it does not send an email to the mailbox).

Customer Authentication

Customers can log in using their email addresses. If a customer with the specified email address does not exist in the system, new customer is created.

Customer receives an email with the authentication link which allows to log in to the support portal.

Viewing Tickets

After logging in customers can view their tickets.

Customer can open each tickets and reply. If ticket’s status is “Closed”, customer’s reply automatically makes it “Open”.

Portal Settings

Each mailbox has it’s unique End-User Portal link which can be found in mailbox’s settings under “End-User Portal”.

The name of the mailbox is used as a title of the End-User Portal.

Contact Form Widget

You can also embed contact from widget on your website. Live demo: https://freescout.net/contact-form-widget-demo/

The code can be generated in the “Contact Form Widget” section of the “End-User Portal” settings for a mailbox. Every time you change parameters of the widget, you need to update the code on your website.

Custom Fields

If you have Custom Fields Module installed, you can add custom fields to the Contact Form. Custom Fields will be visible in the widget and on the Submit form in the End-User Portal. All the added custom fields will be marked as “required*” in the form. Order of custom fields in the form corresponds to the order of custom fields in the mailbox settings.


“Powered by FreeScout” notice can be removed using Widgets White-Labeling Module.


End-User Portal style and colors can be adjusted via Customization Module using custom CSS styles.

You can adjust widget position or z-index on your website using CSS. Widget button element is #fsw-btn and widget window element is #fsw-iframe.


If you are using Reports module, make sure to update it to the latest version.

If you are receiving “…sameorigin…” error in your browser when embedding a Contact Form Widget, check your server configuration.

Lifetime license for one FreeScout instance
  • Version: 1.0.21
  • Required App Version: 1.6.7
  • Open Source: AGPL-3.0