Saved Replies Module

Saved Replies (also called ‘canned responses’) are used to quickly answer common questions. A saved reply is a snippet of text that can be quickly added to the editor when replying to a customer.

Admins are able to edit Saved Replies in mailbox settings by default. To allow regular users edit Saved Replies go to Manage » Settings » General:

Screenshots:

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  • Version: 1.0.4
  • Required App Version: 1.0.5