Saved Replies Module

Saved Replies (also called ‘canned responses’) are used to quickly answer common questions. A saved reply is a snippet of text that can be quickly added to the editor when replying to a customer.

If there are more than 20 saved replies the search is displayed:

Admins are able to edit Saved Replies in mailbox settings by default. To allow regular users edit Saved Replies go to Manage » Settings » General:

Saved Replies can be created on a corresponding page in the mailbox settings.

Categorizing Saved Replies

You can create nested saved replies. In this case parent saved reply will act as some kind of category.

Custom Fields Variables

Custom Fields values can be used in saved replies. Just convert Custom Field name to lowercase and replace spaces with underscores: {%custom_field.purchase_date%}

Troubleshooting

If after updating the module does not show the dropdown – see this.

When picking a saved reply there is space before the saved reply in the editor – this is a known but we could no fix it.