Marketplace

Receive eBay buyer questions, reply with images without leaving FreeScout!

An AI assistant for FreeScout that automatically generates draft replies and next-action checklists. It can draw on your FreeScout knowledge base, connected documentation and product sources, with links to relevant references. It can also create Linear, GitHub and Jira issues directly from FreeScout conversations.

A standalone module that adds multi-word conversation search to FreeScout, and also finds conversations by meaning. It includes “Similar conversations” suggestions, requires no separate search server and supports keyword search even without an AI key.

Answer customers without leaving Microsoft Teams. Your agents open FreeScout as a tab, are signed in automatically with their Microsoft 365 account, and get Teams notifications that open the right conversation. On desktop, in the browser, on their phone, and even in Outlook.

Integrate FreeScout with Shopify in two clicks!

Convert emails in a conversation to a note and vice versa, to keep them away from your clients; react to a colleague’s note Slack-reactions-style; add emoji and symbols to replies and notes; and finally get code blocks that fit the screen.

MFS Print lets you choose what to leave in or out when you print a conversation (to PDF): internal notes, history and even translations.

Automatically send your Gravity Forms data to your FreeScout Helpdesk!