About a month ago we switched from osTicket to FreeScout and I have to say it has increased our productivity. Keep up the great work. Thank you and I wish you health and success.
January 3, 2022

FreeScout is the super lightweight and powerful free open source help desk and shared inbox written in PHP (Laravel framework). It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.
About a month ago we switched from osTicket to FreeScout and I have to say it has increased our productivity. Keep up the great work. Thank you and I wish you health and success.
I evaluated a lot of ticket systems for us both hosted and SaaS. FreeScout is just what I was looking for and it seems to hold up to our internal testing. A great plus is the “intuitive” UI that is very similar to a classic email client. That makes is easier for seasoned office workers to get used to the workflows.
W&S Technik GmbH