Thank you for developing this application on AGPL. It is much easier to use than other open source solutions. It is really wonderful. It will help my association. I am working to improve French translation, I hope I push it soon!

I evaluated a lot of ticket systems for us both hosted and SaaS. FreeScout is just what I was looking for and it seems to hold up to our internal testing. A great plus is the “intuitive” UI that is very similar to a classic email client. That makes is easier for seasoned office workers to get used to the workflows.