Very easy to install, very easy to configure, very easy to use – similar to Help Scout. I discovered FreeScout on AlternativeTo where I was looking for a replacement of Freshdesk. Very surprised to discover this one! I used to use Help Scout when it was free and very existed by this open source project. Very similar to Help Scout so it was a question of minutes for me to configure and use the application… Can’t wait to see what is next for this app.

I wanted to drop you an email to praise you for an excellent product. As a small web design business and needing to keep on top of my client’s requests, I have tried many systems, DeskPro, Freshdesk, OSTicket and Fluent Support. I was about to jump ship to Help Scout when I stumbled across FreeScout. And I am so glad I did. Not only is your offering so very affordable (even with the purchase of some extra modules), but it just works. No fuss, no hassle, just purely designed to be simple but efficient. I can’t see any reason why I will ever change now. And the fact that you’re continuously developing the software is a plus. I’m so pleased, I’ve even written a blog post about it for my client’s to read.