One aspect of Freescout which we appreciate very much coming from a very top heavy and overbuilt system is how light Freescout is on server and browser resources. Freescout is the only open source helpdesk written in PHP and simple enough to administer for a small business. The other open source solutions are either hideous and ugly or so overwrought that installing and maintaining a working install would almost require hiring another server admin with specialised knowledge.

Overall I’m super impressed with the software. Now we can add unlimited users, unlimited mailboxes, and make any modifications + custom modules. We might want to fully integrate the support desk with our website and development processes. Win win win!