FreeScout is the super lightweight and powerful free open source help desk and shared inbox built with PHP (Laravel framework). Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control. FreeScout is multichannel — it centralizes all customer conversations from various channels in one place.
I evaluated a lot of ticket systems for us both hosted and SaaS. FreeScout is just what I was looking for and it seems to hold up to our internal testing. A great plus is the “intuitive” UI that is very similar to a classic email client. That makes is easier for seasoned office workers to get used to the workflows.
W&S Technik GmbH
Congratulations guys on this great app! After a long time searching and testing a lot of apps/plugins to give my users a great Customer Support, I’m glad I found FreeScout. Well done guys, looking forward to more awesome features and modules.
