FreeScout is the super lightweight and powerful free open source help desk and shared inbox written in PHP (Laravel framework). Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.
3 months ago, we moved Piwigo support tickets manager to FreeScout. I have to admit that this is a very good decision! I’m really happy with FreeScout. Easy to install, crazy fast user interface, 1-click updates. I strongly recommend it.
This is only great open source alternative for HelpScout. Using this for events and collaboration between teams for small projects. Indeed its very good option compared to paid services if you want to keep an archive of your data forever and prevent data access by service provider.
