This is only great open source alternative for HelpScout. Using this for events and collaboration between teams for small projects. Indeed its very good option compared to paid services if you want to keep an archive of your data forever and prevent data access by service provider.
What People Say About FreeScout
I wanted to drop you an email to praise you for an excellent product. As a small web design business and needing to keep on top of my client’s requests, I have tried many systems, DeskPro, Freshdesk, OSTicket and Fluent Support. I was about to jump ship to Help Scout when I stumbled across FreeScout. And I am so glad I did. Not only is your offering so very affordable (even with the purchase of some extra modules), but it just works. No fuss, no hassle, just purely designed to be simple but efficient. I can’t see any reason why I will ever change now. And the fact that you’re continuously developing the software is a plus. I’m so pleased, I’ve even written a blog post about it for my client’s to read.