FreeScout is the super lightweight and powerful free open source help desk and shared inbox written in PHP (Laravel framework). It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.
From a developer standpoint, it’s been a dream to work with FreeScout. We managed to get rid of our Salesforce account this summer, transitioning our support team to use FreeScout with some custom extensions to tie into our backend systems. Really nice developer experience and our team using it has really enjoyed it too. Not bloated, not overloaded with features, but very well thought out.
FreeScout has completely transformed our support operations, delivering simplicity and effectiveness in one package. From the quick setup to the intuitive, email-like interface, it’s been easy for our team to incorporate into daily workflows with minimal learning time. We particularly appreciate the customization options, allowing us to adapt the tool to our exact needs as they grow. FreeScout truly excels at combining ease of use with powerful capabilities, making it a fantastic choice for any team looking to enhance their support system! Keep up the good work!
