FreeScout is the super lightweight and powerful free open source help desk and shared inbox written in PHP (Laravel framework). It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.
I evaluated a lot of ticket systems for us both hosted and SaaS. FreeScout is just what I was looking for and it seems to hold up to our internal testing. A great plus is the “intuitive” UI that is very similar to a classic email client. That makes is easier for seasoned office workers to get used to the workflows.
W&S Technik GmbH
Beyond the freedom, it’s surprisingly sleek. It feels modern, responsive, and fast. It’s the kind of software that doesn’t fight you every step of the way. While it looks simple on the surface, the feature set is robust enough for serious operations…
