When I started looking for an open-source alternative, FreeScout immediately turned out to be a very solid system that was also incredibly easy to install. There are a few benefits to self-hosting FreeScout that might not be immediately obvious. Of course, there are economic advantages… There are also legal advantages: all the data is on your premises. No need to tell users that you’re using a third-party service for support interactions. I think the biggest benefit for us as a company is the liberty to create more users and inboxes when we need them and not be bound by very restrictive account limitations or prohibitive costs. I’ll call this one a win. I hope it inspires companies to do the same.