One aspect of Freescout which we appreciate very much coming from a very top heavy and overbuilt system is how light Freescout is on server and browser resources. Freescout is the only open source helpdesk written in PHP and simple enough to administer for a small business. The other open source solutions are either hideous and ugly or so overwrought that installing and maintaining a working install would almost require hiring another server admin with specialised knowledge.

I compared about 10 different ticketing solutions, most of them cost at least 15USD per month PER AGENT!!! FreeScout is by far the best solution I found! I was very happy with the setup process in FreeScout itself, and also with the UI, the great functionality, even string translation is possible from within the program! Thanks for your great work!