One aspect of Freescout which we appreciate very much coming from a very top heavy and overbuilt system is how light Freescout is on server and browser resources. Freescout is the only open source helpdesk written in PHP and simple enough to administer for a small business. The other open source solutions are either hideous and ugly or so overwrought that installing and maintaining a working install would almost require hiring another server admin with specialised knowledge.

Thank you for developing this application on AGPL. It is much easier to use than other open source solutions. It is really wonderful. It will help my association. I am working to improve French translation, I hope I push it soon!