WhatsApp Integration module now allows to use Twilio to integrate with WhatsApp. Also Chat API service is being closed on February 1, 2023. So the module now uses 1msg.io service instead of Chat API (instructions for migration are provided here). Saved Replies module now allows to add attachments to saved replies (use paperclip icon in…
We are happy to announce that now you can communicate with customers via SMS (SMS Tickets Module) and enable SMS notifications via Twilio (SMS Notifications Module). Also long awaited Attachments Viewer for images, videos, audio, PDF and TXT attachments is available now in Extended Attachments Module. Reports Module now provides response time metrics in Productivity Report.
Faster Search Module integrating FreeScout with Meilisearch is available now. If you may have missed – FreeScout already has a Snooze Module allowing to postpone tickets. Make sure to join FreeScout social networks not to miss important news, updates and module releases: Facebook, Twitter, YouTube, RSS.
Starting from FreeScout 1.8.22 conversation numbers are equal to conversation ID by default. If you want to return to the previous approach go to Manage > Settings and set Conversation Number option to “Custom”. Now when a support agent replies to an email notification the mailbox’s Default Assignee option is taken into account.
User Fields and Jira Integration modules have been released.
1) Sent Folder and Out of Office Modules have been released. 2) In the future we may start a Marketplace where developers may sell their modules. If you already have some modules which you may want to sell just submit this form. If Marketplace will be launched – we will contact you.
Announcement for those who are using Microsoft Exchange mailboxes https://github.com/freescout-helpdesk/freescout/issues/1769#issuecomment-1056338763
1) SAML SSO module has been released. 2) You may have noticed that FreeScout API when requesting multiple conversations was quite slow. In FreeScout v1.8.5 we’ve improved performance of Module::isActive() method which increased API performance up to 10-30 times when requesting multiple conversations. 2) Saved Replies Module now if you have more than 20 saved replies in the…
Custom Homepage and Export Conversations Modules have been released. Also FreeScout now is available in Integromat.