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Keyboard Shortcuts Module

December 25, 2020

Keyboard Shortcuts Module has been released. Save time using keyboard shortcuts! As always we would like to remind that you can support the project by voting for the app here (no registration required, scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”).

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Contact Form Widget and Modules Development Guide

December 5, 2020

End-User Portal Module now allows to embed a contact form widget on your website. Also we’ve published a detailed Guide on developing FreeScout modules. As always we would like to remind that you can support the project by voting for the app here (no registration required, scroll down to the FreeScout, hover your mouse over “FreeScout” title and…

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Extended Editor, WooCommerce and End-User-Portal

November 8, 2020

Recently the following new modules have been released: Extended Editor End-Use Portal WooCommerce Integration Don’t forget that you can always support the project by voting for the app at AlternativeTo here (scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”, no registration required).

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iOS App

October 6, 2020

FreeScout iOS app has been released: https://freescout.net/ios-app/ Don’t forget that you can always support the project by voting for the app at AlternativeTo here (scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”, no registration required).

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Customer Data Enrichment

September 7, 2020

We can create a module which would enrich customers data in the background (avatar, contact details from social networks, etc) using https://www.voilanorbert.com/enrich/ enrichment service (this service charges 50 USD for 1000 enrichments per month) or https://en.dropcontact.io/pricing (23 USD for 1000 enrichments per month). If anybody need such module please let us know here: https://github.com/freescout-helpdesk/freescout/issues/724

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Two-Factor Authentication and Capterra

August 25, 2020

We are happy to announce that Two-Factor Authentication Module has been released. Also FreeScout now is listed on Capterra, which offers $25 USD gift card for the review of the FreeScout: https://review.capterra.com/SS-FreeScout-208727-3265203780-en. Shortly after your review is published, Capterra will send you a link to redeem your choice of gift card.

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Reports Module and More

July 23, 2020

1) We are happy to announce that Reports Module has been released. 2) Also many new options have been added to Custom Folders module including the option to allow users to manage Custom Folders (In “Settings » General”): 3) We also would like to remind that you can help to spread the message about the FreeScout…

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oAuth 2.0 in G Suite and Microsoft 365

May 21, 2020

If you are using G Suite with FreeScout, please read this: https://github.com/freescout-helpdesk/freescout/issues/390#issuecomment-631886014 If you are using Microsoft Office 365 Exchange with FreeScout, please read this: https://github.com/freescout-helpdesk/freescout/issues/619

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FreeScout iOS Mobile App (help wanted)

February 15, 2020

FreeScout iOS mobile app is almost ready. If you have an Apple Developer Account and enrolled as an organization and would like to participate in the provisioning and deployment of the FreeScout iOS mobile app, please email at support@freescout.net

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