We can create a module which would enrich customers data in the background (avatar, contact details from social networks, etc) using https://www.voilanorbert.com/enrich/ enrichment service (this service charges 50 USD for 1000 enrichments per month) or https://en.dropcontact.io/pricing (23 USD for 1000 enrichments per month). If anybody need such module please let us know here: https://github.com/freescout-helpdesk/freescout/issues/724
We are happy to announce that Two-Factor Authentication Module has been released. Also FreeScout now is listed on Capterra, which offers $25 USD gift card for the review of the FreeScout: https://review.capterra.com/SS-FreeScout-208727-3265203780-en. Shortly after your review is published, Capterra will send you a link to redeem your choice of gift card.
1) We are happy to announce that Reports Module has been released. 2) Also many new options have been added to Custom Folders module including the option to allow users to manage Custom Folders (In “Settings » General”): 3) We also would like to remind that you can help to spread the message about the FreeScout…
If you are using G Suite with FreeScout, please read this: https://github.com/freescout-helpdesk/freescout/issues/390#issuecomment-631886014 If you are using Microsoft Office 365 Exchange with FreeScout, please read this: https://github.com/freescout-helpdesk/freescout/issues/619
FreeScout iOS mobile app is almost ready. If you have an Apple Developer Account and enrolled as an organization and would like to participate in the provisioning and deployment of the FreeScout iOS mobile app, please email at support@freescout.net
Happy New Year! We hope you’re enjoying the winter celebrations! Recently the following modules have been released: Time Tracking Custom Fields Followers Custom Folders Customization And we are reminding that you can support the FreeScout any moment by voting for the application.
Official Android client for FreeScout has been released: http://freescout.net/android-app/ Module to enable mobile push notifications: https://freescout.net/module/mobile-notifications/
FreeScout Team is crrently working on new cool features. Recently the following features have been implemented: Forwarding conversations. Phone conversations. Sending new conversations to multiple recipients at once. Showing users who are viewing a conversation. Auto-suggest feature when entering a recipient email. Fetching emails from multiple IMAP folders. Search filters. You can choose which features…
As per Help Scout’s request the FreeScout help desk is coming through the process of redesign. Still there is a lot to do, but at this point we can share some intermediate results: https://medium.com/@freescout/help-scouts-open-source-alternative-being-redesigned-3769ad82c43a