Subscribe to News

Block External Images Module

April 15, 2021

We are happy to announce that long awaited Block External Images Module has been released. We also would like to remind that you can support the project by voting for the app here (no registration required, scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”).

Read More

Chat Module and Knowledge Base Widget

March 24, 2021

1) We are happy to announce that Chat Module has been released: https://freescout.net/module/chat/ 2) Knowledge Base Module now includes a neat widget which you can embed on your website: https://freescout.net/module/knowledge-base/

Read More

Migrate to FreeScout

March 9, 2021

Now you can migrate to FreeScout basically from any helpdesk using Help Desk Migration Service: https://freescout.net/migrate/

Read More

Community Modules and Twitter Integration

March 3, 2021

1) Here you can find Community Modules or share your own modules: https://github.com/freescout-helpdesk/freescout/wiki/Community-Modules 2) We can integrate FreeScout with Twitter by converting incoming messages into FreeScout conversations and allow to respond to them from the FreeScout. If you have a Twitter Developer Account and can provide a temporary access, so that we can develop the Twitter…

Read More

Solving Duplicate Emails Issue And Required Features

February 26, 2021

1) If you have an issue similar to this – when FreeScout sends multiple duplicate emails, please send us error messages you are receiving (see “Outgoing Emails” or “Manage > Logs > Send Errors” ) when FreeScout sends duplicate emails: https://github.com/freescout-helpdesk/freescout/issues/870#issuecomment-786477909 2) Please submit in the following thread features which you are missing in the FreeScout: https://github.com/freescout-helpdesk/freescout/issues/1071

Read More

Knowledge Base Module Released

February 16, 2021

We are happy to announce that Knowledge Base Module has been released. If you already installed Knowledge Base Module v1.0.1, make sure to update to the latest version (read more). Feel free support the FreeScout project by voting here (no registration required, scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”).

Read More

Zapier Integration

February 4, 2021

Now via Zapier Integration you can integrate FreeScout basically with anything. Also if you need Customer Tags Module please let us know here. We would like to remind that you can support the project by voting for the app here (no registration required, scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”).

Read More

Keyboard Shortcuts Module

December 25, 2020

Keyboard Shortcuts Module has been released. Save time using keyboard shortcuts! As always we would like to remind that you can support the project by voting for the app here (no registration required, scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”).

Read More

Contact Form Widget and Modules Development Guide

December 5, 2020

End-User Portal Module now allows to embed a contact form widget on your website. Also we’ve published a detailed Guide on developing FreeScout modules. As always we would like to remind that you can support the project by voting for the app here (no registration required, scroll down to the FreeScout, hover your mouse over “FreeScout” title and…

Read More