Global Mailbox Module Released
May 19, 2021For those who have multiple mailboxes and want to see all conversations in once place the Global Mailbox Module has been released.
WhatsApp Integration Module
May 11, 2021We are happy to announce that WhatsApp Integration Module has been released.
Integrating FreeScout with WhatsApp via WAAPI
April 28, 2021Is anyone interested in having a module integrating FreeScout with WhatsApp via https://www.waapi.co/pricing? Please let us know here: https://github.com/freescout-helpdesk/freescout/issues/1072#issuecomment-828151373
Block External Images Module
April 15, 2021We are happy to announce that long awaited Block External Images Module has been released. We also would like to remind that you can support the project by voting for the app here (no registration required, scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”).
Chat Module and Knowledge Base Widget
March 24, 20211) We are happy to announce that Chat Module has been released: https://freescout.net/module/chat/ 2) Knowledge Base Module now includes a neat widget which you can embed on your website: https://freescout.net/module/knowledge-base/
Migrate to FreeScout
March 9, 2021Now you can migrate to FreeScout basically from any helpdesk using Help Desk Migration Service: https://freescout.net/migrate/
Community Modules and Twitter Integration
March 3, 20211) Here you can find Community Modules or share your own modules: https://github.com/freescout-helpdesk/freescout/wiki/Community-Modules 2) We can integrate FreeScout with Twitter by converting incoming messages into FreeScout conversations and allow to respond to them from the FreeScout. If you have a Twitter Developer Account and can provide a temporary access, so that we can develop the Twitter…
Solving Duplicate Emails Issue And Required Features
February 26, 20211) If you have an issue similar to this – when FreeScout sends multiple duplicate emails, please send us error messages you are receiving (see “Outgoing Emails” or “Manage > Logs > Send Errors” ) when FreeScout sends duplicate emails: https://github.com/freescout-helpdesk/freescout/issues/870#issuecomment-786477909 2) Please submit in the following thread features which you are missing in the FreeScout: https://github.com/freescout-helpdesk/freescout/issues/1071
Knowledge Base Module Released
February 16, 2021We are happy to announce that Knowledge Base Module has been released. If you already installed Knowledge Base Module v1.0.1, make sure to update to the latest version (read more). Feel free support the FreeScout project by voting here (no registration required, scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”).