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Community Modules and Twitter Integration

1) Here you can find Community Modules or share your own modules: https://github.com/freescout-helpdesk/freescout/wiki/Community-Modules

2) We can integrate FreeScout with Twitter by converting incoming messages into FreeScout conversations and allow to respond to them from the FreeScout. If you have a Twitter Developer Account and can provide a temporary access, so that we can develop the Twitter Integration Module – please let us know: https://github.com/freescout-helpdesk/freescout/issues/1077

Solving Duplicate Emails Issue And Required Features

1) If you have an issue similar to this – when FreeScout sends multiple duplicate emails, please send us error messages you are receiving (see “Outgoing Emails” or “Manage > Logs > Send Errors” ) when FreeScout sends duplicate emails: https://github.com/freescout-helpdesk/freescout/issues/870#issuecomment-786477909

2) Please submit in the following thread features which you are missing in the FreeScout: https://github.com/freescout-helpdesk/freescout/issues/1071

Knowledge Base Module Released

We are happy to announce that Knowledge Base Module has been released.

If you already installed Knowledge Base Module v1.0.1, make sure to update to the latest version (read more).

Feel free support the FreeScout project by voting here (no registration required, scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”).

Zapier Integration

Now via Zapier Integration you can integrate FreeScout basically with anything.

Also if you need Customer Tags Module please let us know here.

We would like to remind that you can support the project by voting for the app here (no registration required, scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”).

Keyboard Shortcuts Module

Keyboard Shortcuts Module has been released. Save time using keyboard shortcuts!

As always we would like to remind that you can support the project by voting for the app here (no registration required, scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”).

Contact Form Widget and Modules Development Guide

End-User Portal Module now allows to embed a contact form widget on your website.

Also we’ve published a detailed Guide on developing FreeScout modules.

As always we would like to remind that you can support the project by voting for the app here (no registration required, scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”).

iOS App

FreeScout iOS app has been released: https://freescout.net/ios-app/

Don’t forget that you can always support the project by voting for the app at AlternativeTo here (scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”, no registration required).

Customer Data Enrichment

We can create a module which would enrich customers data in the background (avatar, contact details from social networks, etc) using https://www.voilanorbert.com/enrich/ enrichment service (this service charges 50 USD for 1000 enrichments per month) or https://en.dropcontact.io/pricing (23 USD for 1000 enrichments per month).

If anybody need such module please let us know here: https://github.com/freescout-helpdesk/freescout/issues/724