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Knowledge Base Module Released

We are happy to announce that Knowledge Base Module has been released.

If you already installed Knowledge Base Module v1.0.1, make sure to update to the latest version (read more).

Feel free support the FreeScout project by voting here (no registration required, scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”).

Zapier Integration

Now via Zapier Integration you can integrate FreeScout basically with anything.

Also if you need Customer Tags Module please let us know here.

We would like to remind that you can support the project by voting for the app here (no registration required, scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”).

Keyboard Shortcuts Module

Keyboard Shortcuts Module has been released. Save time using keyboard shortcuts!

As always we would like to remind that you can support the project by voting for the app here (no registration required, scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”).

Contact Form Widget and Modules Development Guide

End-User Portal Module now allows to embed a contact form widget on your website.

Also we’ve published a detailed Guide on developing FreeScout modules.

As always we would like to remind that you can support the project by voting for the app here (no registration required, scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”).

iOS App

FreeScout iOS app has been released: https://freescout.net/ios-app/

Don’t forget that you can always support the project by voting for the app at AlternativeTo here (scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”, no registration required).

Customer Data Enrichment

We can create a module which would enrich customers data in the background (avatar, contact details from social networks, etc) using https://www.voilanorbert.com/enrich/ enrichment service (this service charges 50 USD for 1000 enrichments per month) or https://en.dropcontact.io/pricing (23 USD for 1000 enrichments per month).

If anybody need such module please let us know here: https://github.com/freescout-helpdesk/freescout/issues/724

Reports Module and More

1) We are happy to announce that Reports Module has been released.

2) Also many new options have been added to Custom Folders module including the option to allow users to manage Custom Folders (In “Settings » General”):

3) We also would like to remind that you can help to spread the message about the FreeScout project by voting at https://alternativeto.net/software/freescout/, it will take just one minute to register and to vote using the blue “like button”.