User Fields, Jira Integration and More
User Fields and Jira Integration modules have been released.
Sent Folder, Out of Office Modules and Modules Marketplace
1) Sent Folder and Out of Office Modules have been released.
2) In the future we may start a Marketplace where developers may sell their modules. If you already have some modules which you may want to sell just submit this form. If Marketplace will be launched – we will contact you.
Microsoft Exchange OAuth2 Support
Announcement for those who are using Microsoft Exchange mailboxes https://github.com/freescout-helpdesk/freescout/issues/1769#issuecomment-1056338763
SAML Authentication, PHP 8.1, Performance Improvements and More
1) SAML SSO module has been released.
2) You may have noticed that FreeScout API when requesting multiple conversations was quite slow. In FreeScout v1.8.5 we’ve improved performance of Module::isActive() method which increased API performance up to 10-30 times when requesting multiple conversations.
2) Saved Replies Module now if you have more than 20 saved replies in the mailbox shows a search field allowing to search saved replies:
3) Satisfaction Ratings Module now allows to choose the method of saving ratings:
4) FreeScout releases 1.8.0-1.8.4 are making FreeScout compatible with PHP 8.1 and include file structure changes. So updating from earlier FreeScout releases on some servers/systems via Manage > System will work, on some – not. Just follow general instruction and be prepared that you may need to use update methods 2-5.
Custom Homepage Module, Export Conversations Module and Integromat
Custom Homepage and Export Conversations Modules have been released.
Also FreeScout now is available in Integromat.
Widgets White-Labeling Module and Required Features
1) Widgets White-Labeling Module has been released.
2) Please share with us those features which you need most of all in the FreeScout via the following form: https://forms.gle/tkF5q3Y7y6SWBxCK7
Kanban Module and Calendar
1) Kanban Module has been released.
2) Non-official Calendar Module has been released (If you will like the module feel free to support it’s developer).
Lots of News
- Sender Time Zone Module has been released.
- Rocket.Chat Notifications Module has been released.
- Community released oAuth Authentication Module.
- If you need a kanban board feature, please describe your requirements here.
- If you would like to support FreeScout you can just star FreeScout Repo on GitHub.
- Another way to support the project is to vote at the AlternativeTo (no registration required – scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”)
- Capterra has a free program in which they give out 20 USD/Euro Mastercard gift cards to those who leave a review on their website: https://www.capterra.com/p/208727/FreeScout/
Inbox Module and Mentions Module
The following new modules have been released:
Required Features
Please post here the most important features which you are missing (ordered by importance). Choose from https://freescout.net/request-feature/ or add your own.
Example:
- View and update Customer fields via API
- Receive notifications to the Rocket.Chat
- Remove Customer with all messages