News

Get 3 Modules For FREE

We are offering everyone a possibility to get any 3 modules for FREE. Just record a video with your testimonial or some FreeScout-related tutorial or lifehack or tell how you are using FreeScout in your company or organization and how it helps you. In the video you can also mention who you are, where are you from, how long you are using FreeScout, etc.

Requirements for the video:

• Minimum 3 minutes long;
• Horizontal format.
• Must be in English language.

Send the video at support@freescout.net along with the list of the modules you want to receive. If your video will be approved it will be published on our YouTube channel and license keys for selected modules will be sent to you.

Goode luck 😉

FreeScout Release 1.8.22 Notes

Starting from FreeScout 1.8.22 conversation numbers are equal to conversation ID by default. If you want to return to the previous approach go to Manage > Settings and set Conversation Number option to “Custom”.

Now when a support agent replies to an email notification the mailbox’s Default Assignee option is taken into account.

User Fields, Jira Integration and More

User Fields and Jira Integration modules have been released.

Sent Folder, Out of Office Modules and Modules Marketplace

1) Sent Folder and Out of Office Modules have been released.

2) In the future we may start a Marketplace where developers may sell their modules. If you already have some modules which you may want to sell just submit this form. If Marketplace will be launched – we will contact you.

Microsoft Exchange OAuth2 Support

Announcement for those who are using Microsoft Exchange mailboxes https://github.com/freescout-helpdesk/freescout/issues/1769#issuecomment-1056338763

SAML Authentication, PHP 8.1, Performance Improvements and More

1) SAML SSO module has been released.

2) You may have noticed that FreeScout API when requesting multiple conversations was quite slow. In FreeScout v1.8.5 we’ve improved performance of Module::isActive() method which increased API performance up to 10-30 times when requesting multiple conversations.

2) Saved Replies Module now if you have more than 20 saved replies in the mailbox shows a search field allowing to search saved replies:

3) Satisfaction Ratings Module now allows to choose the method of saving ratings:

4) FreeScout releases 1.8.0-1.8.4 are making FreeScout compatible with PHP 8.1 and include file structure changes. So updating from earlier FreeScout releases on some servers/systems via Manage > System will work, on some – not. Just follow general instruction and be prepared that you may need to use update methods 2-5.

Custom Homepage Module, Export Conversations Module and Integromat

Custom Homepage and Export Conversations Modules have been released.

Also FreeScout now is available in Integromat.

Widgets White-Labeling Module and Required Features

1) Widgets White-Labeling Module has been released.

2) Please share with us those features which you need most of all in the FreeScout via the following form: https://forms.gle/tkF5q3Y7y6SWBxCK7

Kanban Module and Calendar

1) Kanban Module has been released.

2) Non-official Calendar Module has been released (If you will like the module feel free to support it’s developer).

Lots of News

• Sender Time Zone Module has been released.
• Rocket.Chat Notifications Module has been released.
• Community released oAuth Authentication Module.
• If you need a kanban board feature, please describe your requirements here.
• If you would like to support FreeScout you can just star FreeScout Repo on GitHub.
• Another way to support the project is to vote at  the AlternativeTo (no registration required – scroll down to the FreeScout, hover your mouse over “FreeScout” title and click “Yes”)
• Capterra has a free program in which they give out 20 USD/Euro Mastercard gift cards to those who leave a review on their website: https://www.capterra.com/p/208727/FreeScout/