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SAML Authentication, PHP 8.1, Performance Improvements and More

1) SAML SSO module has been released.

2) You may have noticed that FreeScout API when requesting multiple conversations was quite slow. In FreeScout v1.8.5 we’ve improved performance of Module::isActive() method which increased API performance up to 10-30 times when requesting multiple conversations.

2) Saved Replies Module now if you have more than 20 saved replies in the mailbox shows a search field allowing to search saved replies:

3) Satisfaction Ratings Module now allows to choose the method of saving ratings:

4) FreeScout releases 1.8.0-1.8.4 are making FreeScout compatible with PHP 8.1 and include file structure changes. So updating from earlier FreeScout releases on some servers/systems via Manage > System will work, on some – not. Just follow general instruction and be prepared that you may need to use update methods 2-5.

Lots of News

Required Features

Please post here the most important features which you are missing (ordered by importance). Choose from https://freescout.net/request-feature/ or add your own.

Example:

  • View and update Customer fields via API
  • Receive notifications to the Rocket.Chat
  • Remove Customer with all messages