Our team has been using FreeScout for the past month or so and it has been great! We came from no helpdesk solution since we have a Free/Open Source requirement for our project stack.

3 months ago, we moved Piwigo support tickets manager to FreeScout. I have to admit that this is a very good decision! I’m really happy with FreeScout. Easy to install, crazy fast user interface, 1-click updates. I strongly recommend it.