FreeScout is the super lightweight and powerful free open source help desk and shared inbox written in PHP (Laravel framework). It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.
This app has made it incredibly easy for me to manage my departments because it allows all email communication to run through a single platform. The added modules are well worth the price if you decide you need their features and are relatively easy to deploy. The community around the app is also active enough on their GitHub page, so if you are struggling, it won’t feel like you are the only one using the app. For what it costs and can do, I will forever recommend Free Scout…
I evaluated a lot of ticket systems for us both hosted and SaaS. FreeScout is just what I was looking for and it seems to hold up to our internal testing. A great plus is the “intuitive” UI that is very similar to a classic email client. That makes is easier for seasoned office workers to get used to the workflows.
W&S Technik GmbH