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ReplyRabbit AI Customer Support Module

An AI assistant for FreeScout that automatically generates draft replies and next-action checklists. It can draw on your FreeScout knowledge base, connected documentation and product sources, with links to relevant references. It can also create Linear, GitHub and Jira issues directly from FreeScout conversations.

Semantic Search Module

A standalone module that adds multi-word conversation search to FreeScout, and also finds conversations by meaning. It includes “Similar conversations” suggestions, requires no separate search server and supports keyword search even without an AI key.

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